# Terms of Service **Last updated: 2026-10-10** ## About Pollinations Pollinations.ai ("Pollinations", "we", "us") is a service operated by Myceli.AI OÜ, the legal service provider and contracting party. We operate commercial, hosted services (dashboard & APIs) built on the open-source Pollinations codebase. We handle billing and support; the open-source software remains under its repository licences. By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. **Legal operator:** - Myceli.AI OÜ - Registered in: Estonian Commercial Register - Registry code: 17186693 - VAT number: EE102877908 - Registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia - General contact: hello@pollinations.ai - Billing contact: billing@pollinations.ai --- ## 1) Accounts, Keys & App Access Provide accurate registration/billing details and keep credentials secure. Secret API keys are for server-side use. Publishable App Keys identify apps on Pollinations consent screens and may be used in client-side authorization flows. When you authorize an app, you allow that app to use your Pollinations account through the approved API key, scopes, model restrictions, expiry, and Pollen spending cap. Only authorize apps you trust. You can revoke app access or adjust app spending caps in the dashboard. When you delete your account, we permanently revoke its access and remove or de-identify its profile, credentials, balances, connected-app access, and user-owned resources as described in the Privacy Policy. We retain the linked GitHub user ID with reward ledger records to prevent duplicate quest payouts. If you later create a new account with the same GitHub identity, rewards already issued to that identity cannot be claimed again. Third-party app developers are responsible for their own apps, claims, user interfaces, and end-user relationships. Unless we say otherwise, third-party apps are not operated by us. Betas/experiments are provided "as is". ## 2) Beta Services Features, plans, or pricing labeled "beta" or "preview" may be modified, suspended, or discontinued at any time. This includes changes to: - Wallet and reward structures and associated benefits (for example Quest Pollen grants, promotional credits, and usage limits) - Model availability, capabilities, and per-model pricing - Developer-earnings rates and markup percentages - Quest availability, eligibility criteria, reward amounts, and payout timing - Usage limits, quotas, and rate limits - Feature availability and functionality Beta features carry no service level commitments. By using beta features, you acknowledge this flexibility and agree that we are not liable for changes made during the beta period. ## 3) The Service Hosted access to model-powered APIs and tools per your plan, balance, and usage limits. Model outputs vary and may be incomplete, inaccurate, unsafe, unavailable, or unsuitable for your intended use. You are responsible for reviewing outputs before relying on them. **Externally hosted community models.** Third-party community providers, not Pollinations, operate these models. Using one sends your request to its provider and any configured community fallback providers. Those providers are responsible for how they store, share, secure, train on, or otherwise use it; their terms and privacy policies apply. Pollinations does not control or verify those practices and, to the extent permitted by law, is not responsible for them. Provider details come from the provider and are not an endorsement. Check them before sending credentials, confidential information, or sensitive personal data. **Managed agents.** Pollinations hosts these agents, and publishing one does not give its creator access to caller requests. Selected models and tools may still process those requests, and public agent instructions may be inferred or extracted. Creators must not include credentials or confidential data in agent instructions. We may change or discontinue models and features, for example when providers change or retire them. Where consumer law requires notice of a change, or lets you end the contract and get a refund of unused Paid Pollen, those rights apply. ## 4) Customer Data & Privacy You retain all rights to data you submit ("Customer Data"). How personal data is collected, stored, and processed — including our no-training-without-opt-in commitment, retention periods, and sub-processors — is governed by our **[Privacy Policy](/privacy)**. ## 5) Acceptable Use & Safety Do not violate law; infringe IP/likeness/privacy; attack the Service; evade rate limits or spending controls; abuse Pollen grants, app attribution, or developer earnings; or replicate non-public features to build a competing hosted service. **No deepfakes of real people without consent. No CSAM (real or fictional).** If you publish an externally hosted community model, you are responsible for the endpoint and the caller data it receives. Identify the provider accurately, keep its privacy information current, use appropriate security and retention controls, and comply with applicable law. Clearly disclose how you store, share, train on, or otherwise use caller data. Do not mislead callers about the endpoint or its data practices. ## 6) Pollen, Fees, Taxes & Billing Fees are per plan/order/invoice; currency is by default USD. Pollen purchases, including auto top-up charges, include a service fee shown before payment. **Pollen.** "Pollen" is an in-service credit used only to pay for Pollinations API usage. Pollen is not legal tender, e-money, cryptocurrency, a deposit, a bank account balance, or stored value outside the Service. Pollen is not transferable, withdrawable, or redeemable for cash except where required by law or expressly approved by us as a refund under these Terms. **Balances.** Your wallet may include: - **Quest Pollen balance:** Pollen earned from quests, contribution rewards, free grants, promotional credits, manual credits, and developer earnings credited from Quest Pollen usage. Quest Pollen does not create an entitlement to future credits, fixed grant amounts, or fixed grant timing. - **Paid Pollen balance:** purchased Pollen and developer earnings credited from Paid Pollen usage. Paid Pollen does not automatically refill. **Wallet inactivity.** Effective **2026-06-01**, if your account remains inactive for 12 consecutive months, any remaining Pollen in your wallet (Quest Pollen and Paid Pollen) will expire. For balances held before that date, the inactivity clock starts on 2026-06-01, so every existing user gets a full 12-month window from the effective date. Signing in, making API requests, or purchasing Pollen counts as activity and resets the inactivity clock. **Request billing.** Pollen is consumed when API requests run. Regular models draw from Quest Pollen first; paid-only models draw from Paid Pollen only. We may refuse requests when the available balance can't cover them. If actual usage exceeds our estimate, the balance that paid for the request may briefly go negative and clears through later credits to that balance or top-ups. **Rewards.** We may offer quests, contribution rewards, promotional credits, referral credits, or manual credits. Eligibility may be verified from your Pollinations account activity, API usage metadata, billing events, app-directory records, linked GitHub profile/activity, and public GitHub issue/PR status. Rewards are credited only when our systems or maintainers verify completion. We retain minimized identity and reward records after account deletion to prevent a reward from being claimed again through a replacement account. We may withhold, reverse, or adjust rewards for duplicate claims, mistaken payouts, abuse, fraud, failure to follow quest instructions, or other billing corrections. Rewards are Pollen and have no cash value. **Developer earnings.** App developers may enable developer earnings on their Publishable App Keys, in which case authorized requests include a markup that goes to the developer. The current rate and the user's share are shown before authorization. Developer earnings are credited as Pollen to the developer wallet in the same balance type the user paid from. They are not cash payouts and are not transferable, withdrawable, or redeemable outside the Service. We may review and adjust developer earnings for refunds, chargebacks, fraud, abuse, pricing errors, self-crediting (using your own app to inflate your earnings), or other billing corrections. **Taxes.** Prices for Pollen purchases are shown exclusive of tax. Applicable VAT or similar transaction taxes are calculated and added at checkout based on your billing details. Estonian standard VAT is 24% where applicable. For eligible EU B2B customers with a valid VAT ID, reverse-charge rules may apply. **Payments.** Payments are processed by Stripe Payments Europe, Limited. Stripe sends purchase invoices by email. **No late payments.** All Pollen is prepaid: there are no invoices, due dates, or late fees. The only way a balance can go below zero is when final usage on a request exceeds the pre-flight estimate; that negative balance clears automatically through later credits to that balance or future top-ups, as described under Request billing above. We may refuse new paid-model requests until a negative Paid Pollen balance is covered. **Price changes.** Prices, model costs, and Pollen rates may change at any time without notice; what's shown at top-up or in the pre-flight estimate is what applies to that transaction. If a change materially raises the cost of models you actively use, you may request a refund of unused Paid Pollen balance within 14 days. ## 7) Refunds & Cancellations Refunds, cancellations, and chargebacks are governed by our **[Refunds & Cancellations Policy](/refunds)**. Nothing in these Terms limits non-waivable statutory rights. ## 8) IP & Open-Source We and our licensors own the Service, models, and documentation. The Service may include or run against OSS; those components are governed by their licences. **Model licences vary**; verify before commercial use. Feedback may be used to improve the Service. ## 9) Service Level & Support We do not guarantee availability or support response times, and we offer no SLA or SLA credits. ## 10) Warranties & Liability To the extent permitted by law, the Service is provided **"as is"**. **Cap:** each party's aggregate liability is limited to **12 months of fees paid** by you. **Exclusions:** no indirect/special/incidental/consequential damages or lost profits/data. **Exceptions:** caps/exclusions do not apply to payment obligations, wilful misconduct, or liability that cannot be limited by law. ## 11) Term; Suspension; Termination Term begins on first access and continues per plan. You may stop using the Service and delete your account at any time. We may suspend an account and its API keys immediately where we reasonably believe there is payment fraud or abuse, use of a payment method without the cardholder's authorization, or a security or legal risk to the Service or its users; suspension is protective and not a finding of wrongdoing. We may terminate an account for serious or repeated breaches of these Terms. After termination, data is handled as described in the Privacy Policy. **Survival:** fees, IP, warranties & liability, and governing law survive. ## 12) Publicity; Export; Changes; Misc. We may use your name/logo to identify you as a customer unless you opt out in writing. You will comply with export/sanctions controls. Assignment with consent (not unreasonably withheld); notices by email; severability; no waiver; force majeure. We may update these Terms; for material adverse changes we give reasonable prior notice. If a separately agreed DPA conflicts with these Terms, that DPA controls for personal-data processing. ## 13) Governing Law & Venue **Estonia** / **Harju County Court (Tallinn)**. ## 14) DPA and Sub-Processors When we process personal data on your behalf through the API, you are controller (or an authorised processor), and Myceli.AI OÜ is processor (or sub-processor). These Terms do not incorporate a standard Data Processing Addendum (DPA). Contact **hello@pollinations.ai** before using the Service for processing that requires a DPA; the provider list below does not replace that agreement. Any separately agreed processing terms remain applicable. The [Service Providers](/subprocessors) page lists the providers we use. **Data residency and transfers.** Locations depend on the selected route and its fallbacks; the standard service does not promise EEA-only processing. Transfers of personal data outside the EEA require applicable legal safeguards. The provider list does not certify that those safeguards have been established for every route. Contact **hello@pollinations.ai** for information about the applicable arrangements and how to obtain a copy of any relevant safeguards before using a route with specific transfer requirements. --- ## 15) Polli Discord Bot **Effective date: 2026-09-04** Polli is the Pollinations.ai Discord bot and related assistant service operated by **Myceli.AI OÜ**. This section supplements the rest of these Terms. By using Polli, you agree to these Terms and the applicable Discord, GitHub, community, and repository rules. ### Eligibility and Service You must be at least 16, meet Discord's minimum age requirements in your country, and be legally able to agree to these Terms. Depending on configuration and permissions, Polli may answer questions, process messages and attachments, search accessible Discord or public GitHub content, perform authorized GitHub actions, generate visual content, and provide an API interface. Features may be limited or unavailable because of permissions, configuration, provider availability, rate limits, or safety controls. ### Authorized and Acceptable Use You may request only information and actions you are authorized to access or perform. Do not use Polli to: - Violate law, another person's rights, or another platform's rules. - Access or expose private information, bypass permissions, or misrepresent your authorization. - Harass others, distribute malware, steal credentials, spam, or disrupt services. - Submit credentials, tokens, secrets, or unnecessary sensitive personal data. Authorized security testing must be lawful, scoped, non-destructive, and approved by the relevant system owner. ### Content, Output, and Actions You retain your rights in submitted content and permit us to process it only as needed to operate, secure, and improve Polli and fulfill your requests. Content may be sent to the providers described in the [Privacy Policy](/privacy). Polli uses automated models and tools. Its output may be inaccurate, incomplete, outdated, insecure, or unsuitable for your purpose and is not professional advice. Review consequential output, code, commands, and repository changes before relying on or approving them. Requested GitHub comments, issues, pull requests, commits, or other actions may be public, persistent, indexed, or difficult to reverse. ### Availability and Enforcement Polli depends on third-party services and is provided as available. We may change, limit, suspend, or discontinue features and may restrict access to protect users, services, or third parties. The warranties, liability limits, governing law, and other provisions elsewhere in these Terms, including the liability cap in Section 10, apply to Polli. Questions about Polli may be sent to **hello@pollinations.ai**.